Terms of service
This page (together with our Cookies and Privacy Policy) tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you. These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. By ordering any of our Products, you agree to be bound by these Terms. Please click on the button marked “I Accept” at the end of these Terms if you accept them. If you refuse to accept these Terms, you will not be able to order any Products from our site.
1. Information about us
1.1 We are Wild Nutrition Limited. We operate the website http://www.wildnutrition.com. We are a company registered in England and Wales under company number 8022597 and with our registered office at the Wild Nutrition Ltd, The Old Brewery, Thomas Street, Lewes, East Sussex, BN7 2FQ. Our main trading address for customer services and returns is Wild Nutrition Limited, The Old Brewery, Thomas Street, Lewes, East Sussex BN7 2FQ. Our VAT number is 135323048.
1.2 To contact us, please see our Contact page. You can email us at hello@wildnutrition.com.
2. Our Products
2.1 The images of the Products on our site are for illustrative purposes only and the limitations of monitor capabilities and of printers means that the colour, dimensions and packaging of the Products may vary from that shown on images on our site.
2.2 All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.
2.3 Happiness Guarantee
All supplements purchased from Wildnutrition.com are covered by the Wild Nutrition Happiness Guarantee. If the product isn’t right for you within the first 30 days, we’ll review the issue and refund your item. Just contact us at care@wildnutrition.com within the first 30 days following receipt of your order and we’ll take care of it.
You’ll need to provide the following details to our Customer Care team: product batch number and photo of product or issue. Applies to first orders of an item only. Bulk orders of the same item are excluded.
3. How we use your information
We only use your personal information in accordance our Cookies and Privacy Policy. Please take the time to read this as it includes important terms which apply to you.
4. If you are a consumer
This clause only applies if you are a consumer.
4.1 If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.
4.2 We intend to rely upon these Terms and our Cookies and Privacy Policy in relation to the Contract between you and us.
4.3 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
5. If you are a business customer
If you are a business customer, these terms do not apply to you. You need to refer to our business terms and conditions, a copy of which can be seen here.
6. How the contract is formed between you and us
6.1 For the steps you need to take to place an order on our site, please see our All Products page.
6.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
6.3 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 6.4.
6.4 We will confirm our acceptance to you by sending you an e-mail that confirms the order and dispatch details. The Contract between us will only be formed when we send you the Order Confirmation.
6.5 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site as referred to in clause 12.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.
7. Our right to vary these terms
7.1 We may revise these Terms from time to time in the following circumstances:
(a) changes in how we accept payment from you;
(b) changes in relevant laws and regulatory requirements.
7.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
7.3 Whenever we revise these Terms in accordance with this clause 8, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.
8. Your cancellation and refund rights if you are a consumer
This clause only applies if you are a consumer. For Subscription Cancellations, please see Clause 8.11 below.
8.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, cancellation & additional charges) regulations 2013. during the period set out below in clause 8.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product , you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
8.2 However, this cancellation right does not apply in the event that the tamper evident seal is broken.
8.3 You may cancel a Contract from the date you receive the Dispatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 14 (fourteen) working days in which you may cancel, starting from the day you receive the Products.
8.4 To cancel a Contract, you must contact us in writing by sending an email to enquiries@wildnutrition.com. You may wish to keep a copy of your cancellation notification for your own records.
8.5 You will receive a full refund of the price you paid for the Products. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in clause 8.5. If you returned the Products to us because they were faulty or mis-described, please see clause 8.6.
8.6 If you have returned the Products to us under this clause 8 because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
8.7 We refund you on the credit card or debit card used by you to pay.
8.8 If the Products were delivered to you:
(a) you must return the Products to us as soon as reasonably practicable;
(b) unless the Products are faulty or not as described (in this case, see clause 8.6), you will be responsible for the cost of returning the Products to us
(c) you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
8.9 Details of your legal right to cancel and an explanation of how to exercise it are provided in the Dispatch Confirmation.
8.10 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 8 or these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
8.11 If you need to make any changes to your subscription then you can log into your Wild Nutrition account to pause deliveries, swap items and update your details at any time. With all subscription orders, as they ship automatically every 30 days we require notice to cancel. You can edit or cancel orders right up to our cut-off time, which is 4pm GMT (Monday to Friday) the day before your order is dispatched. Once a subscription has been triggered it passes for immediate dispatch. If your order has already been processed, then we will be unable to cancel the delivery or issue a refund.
9. Delivery
9.1 Your order will be fulfilled by the estimated delivery date set out in the Order Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
9.2 Delivery will be completed when we deliver the Products to the address you gave us. Delivery in the UK is routinely between 2-5 days or as stated in the Order Confirmation.
9.3 If no one is available at your address to take delivery, a note will be left for you to arrange collection or re-delivery.
9.4 The Products will be your responsibility from the completion of delivery.
9.5 You own the Products once we have received payment in full, including all applicable delivery charges.
Shipments are handled by our delivery partner, The Delivery Group. For tracked services, you can monitor your parcel’s progress and delivery attempts via the tracking link provided. Tracked deliveries include up to three delivery attempts before being returned to sender. If your order remains undelivered for 10 days after dispatch it will be considered lost, and it is only at that point that we can issue replacements or refund. See Also: Our Returns Policy.
10. International delivery
10.1 We deliver overseas but there may be restrictions on the delivery of certain Products to certain international delivery destinations in which case we may not be able to deliver to you and may not be able to accept your order.
10.2 If you order Products from our site for delivery to certain international delivery destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
10.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
10.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
10.5 The time for delivery of international orders is 3-10 working days depending on your location, please see our Shipping & Delivery page for estimates.